Privacy Policy – Dr Fiona Tassoni Melbourne Clinic

Effective Date: December 2025

Dr Fiona Tassoni, MASc, BHSc, Doctor of Chinese Medicine, operates a specialist fertility clinic based in Melbourne, Victoria. This Privacy Policy explains how we collect, use, disclose and protect your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records Act 2001 (Vic) and the Health Privacy Principles (HPPs).

By using our services, visiting our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal and health information necessary to provide safe, effective healthcare services. This may include the following.

1.1 Personal Information

• Full name
• Date of birth
• Residential and postal address
• Email address and phone number
• Emergency contact details
• Payment and billing information
• Online booking information
• Communications sent to or from the clinic

1.2 Sensitive and Health Information

As a healthcare provider, we may collect sensitive and health information, including:

• Medical and reproductive history
• Symptoms, diagnoses and treatment notes
• Pathology and imaging reports
• Herbal prescription records
• Lifestyle, sleep and dietary information
• Information provided by other healthcare practitioners, with your consent
• Fertility specific diagnostic information

1.3 Website and Digital Information

When you visit our website or online booking pages, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and links clicked
• Cookies, tracking pixels and similar technologies for functionality and analytics

We do not store full credit card numbers on our own servers.

2. How We Collect Your Information

We collect information in a number of ways, including:

• When you book an appointment online, by phone or in person
• When you complete new patient intake forms or questionnaires
• During in clinic consultations or Zoom consultations
• Through emails, SMS, phone calls or other communications with the clinic
• Through third party booking or practice management systems such as Cliniko
• When information is provided to us by your other healthcare providers with your consent

We only collect information directly from you, or from another person or organisation where it is reasonable and lawful to do so or where you have provided consent.

3. How We Use Your Information

We use your personal and health information for purposes that are directly related to your care and necessary for the operation of the clinic, including:

• Assessing, diagnosing and treating your health condition
• Developing a personalised fertility or health plan
• Managing appointments, clinical records and follow up care
• Communicating with you about your treatment, results and bookings
• Coordinating care with other healthcare practitioners, with your consent
• Processing payments and managing accounts
• Meeting legal and regulatory obligations for health record keeping
• Improving our services, systems and website functionality

We do not use your health information for direct marketing without your explicit consent.

4. Disclosure of Your Information

We will only disclose your personal or health information when it is necessary, appropriate and lawful to do so.

4.1 Disclosures to Third Parties

We may share information with:

• Other treating practitioners, laboratories or specialists involved in your care, with your consent
• Third party service providers that support our clinic operations, such as:
  • Practice management and booking systems such as Cliniko
  • Payment processors
  • Secure email, SMS and telehealth platforms
  • Website hosting and IT support providers

These providers are only given access to the information they need to perform their services and are required to handle your information in accordance with privacy law.

4.2 Mandatory or Permitted Disclosures

We may be required to disclose your information without your consent where:

• We are required to do so by law, court order or subpoena
• There is a serious threat to your life, health or safety, or that of another person
• It is necessary to report certain diseases or conditions as required by public health law

We do not sell, rent or trade your personal information.

5. Storage and Security of Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Using secure practice management software and encrypted systems where appropriate
• Restricting access to health records to authorised personnel only
• Using passwords, access controls and secure devices
• Securely disposing of or de identifying information when it is no longer required

Health records are retained for the minimum period required by Victorian law. Typically this is at least seven years from the date of the last entry in the record for adults, and in the case of a child, until the individual reaches 25 years of age.

6. Access to and Correction of Your Information

You have the right to request access to the personal and health information we hold about you and to request corrections if you believe the information is inaccurate, incomplete or out of date. Requests for access or correction should be made in writing using the contact details at the end of this policy. We may need to verify your identity before releasing information, and in some cases we may charge a reasonable fee to cover the cost of copying or providing access to records.

7. Anonymity and Pseudonyms

Where lawful and practical, you may choose not to identify yourself or to use a pseudonym when dealing with us, for example when making a general enquiry. For most clinical services it is not possible to provide safe, appropriate healthcare without accurate identification.

8. Overseas Disclosure

Our clinic is based in Australia. Some of our third party service providers may store or process data on servers located outside Australia, including the United States, Europe or other regions. We take reasonable steps to ensure that any overseas recipient will handle your information in a way that is consistent with the Australian Privacy Principles and applicable health privacy legislation.

9. Complaints and Concerns

If you have a concern or complaint about how your personal or health information has been collected or managed, please contact us using the details below. We take privacy concerns seriously and will work with you to resolve your complaint.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

For health information in Victoria you may also contact:
Health Complaints Commissioner (Victoria)
Website: www.hcc.vic.gov.au

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our practice. The most current version will always be available on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

Dr Fiona Tassoni Melbourne Clinic
The Jewel Building
Level 3, Suite 317
566 St Kilda Road
Melbourne VIC 3004
Email: fiona@fionatassoni.com
Phone: 0419 140 874